This page states the terms and conditions under which you purchase items from Guiden, 58 Southgate Road, London N1 3JF. It includes and applies to any and all e-commerce item(s), e.g. purchases from our eBay shop, Guiden Interiors. Any purchase contractually implies that you agree to them. If you do not agree with these terms and conditions then you are not permitted to make any purchases.
(In the following the term Guiden refers to Martin Puckett T/A Guiden Interiors.)
It is our every intention to offer a personal, freindly and negotiable service and do bear in mind the following —
Originality: All our items are original, unless explicitly stated otherwise. We do not sell any reproductions.
Condition: As is good and sensible practice, we are honest and clear about the condition of all every item, and will point out any significant blemishes, but please bear in mind we are selling used goods, often of 40 or more years of age, they are therefore not perfect. We do polish, clean etc to a high standard in the shop using commercially available materials. Where it is felt appropriate we have items externally restored by professionals, in which case, the item will be sold as such. This includes lighting which we normally sell rewired, refitted and tested to nationally recognised standards. Should it not be, you will be made explicitly aware of this and offered a rewiring, refitting and testing service at a negotiated cost.
Payment and Deposits: Bank transfer is our preferred method of payment. We do not take card payments. A deposit, normally of 50%, negotiable on large items, is required to secure the item. Items are sold strictly on a first-come, first serve basis. We do not reserve items without a deposit.
Late Payment: Once issued, the terms of the invoice are non-negotiable. You will normally have 5 working days to make full payment unless otherwise stated. For e-commerce items, where a deposit has not been required, full payment will be required within 3 days of issue or purchase date. Failure to pay will incur a late-payment charge of £35 per week or 5% per week above the base rate of the Bank of England whichever is the greater. You will be notified and invoiced by email or other means of contact. Payment of this charge must be paid and cleared before the item(s) are collected. While we will make every attempt using details supplied to contact you regarding late payment, failure to pay for any item(s) or collect within 21 days of invoice date, unless otherwise negotiated, will result in the item being offered for re-sale to any customer. Any payments will be refunded, excepting storage, late payment or wrapping charges. These are non-refundable and payable whether the item is re-sold or not.
Faults and Damages: While we do sell items which show signs of age and use, we do not knowingly sell any item which is faulty. We do not, and cannot, take responsibility for damages which occur after the item(s) have left the premises. Damages which occur once the item(s) have left the premises, including item(s) in transit, are the responsibility of the buyer or insured third party.
Returns and Exchange: Please bear in mind we are selling near unique or not easily obtainable items. We are confident that you will be satisfied with any item that you purchase. While we make every effort to provide accurate information about items for sale, we may from time to time, within reason, mistakenly and incorrectly attribute designers or age and we are quite open and honest about any lack of knowledge or doubt, believing this to be both fair and good business practice. We do not refund or exchange items purchased or offer store credit to customers except at our discretion and are not obliged to do so. All eBay or e-commerce purchases will be refunded if the item is found to be faulty or significantly not as described. All items purchased in-store are sold as seen and reasonably described.
Collection and Delivery: Collection is the responsibility of the buyer and we do not offer a delivery service. We are able to give advice, assistance and suggestions for various transport items, including contact details of third party companies and couriers, and will normally be happy and able to load items into vehicles in your absence. Collection must take place within 21 days (including non-working days e.g. bank holidays) of issue of invoice otherwise storage fees apply. Customers whose invoice total is more than £3000 may be eligible for delivery within London at our cost and discretion. Purchases made online, including eBay purchases, are excluding packing and delivery charges.
Packing: We do offer a packing service but this is charged in addition to the cost of the item(s), normally in multiples of £20, for example, a three seater sofa may cost £80 to bubble wrap. Do bear this in mind when requesting this service.
Storage: Items will normally be stored for 21 days after invoice date with no charge, thereafter a storage fee of £40 per item per week or part week, will be applied. Payment of the storage fee must be paid and cleared before the item(s) are collected. Multiple identical items, e.g. stacking chairs will almost without exception, unless in very large quantities, within reason, be treated as one item. Very small items, such as nests of tables or table lamps may be excepted at our discretion.
Limited Liability: Except in relation to liability for death or personal injury, liability for negligence shall be limited to the total value of the transaction. Guiden shall not be liable for any indirect, consequential, or special losses even if Guiden has previously been advised of the likelihood of such losses.
Typographical errors and payments: In the unlikely event that an item is mistakenly listed, labelled and/or invoiced at an incorrect price, Guiden reserves the right to refuse or cancel any items purchased at the incorrect price and the right to refuse or cancel any such purchases whether or not payment has been made. If you have already paid for the purchase and your purchase is cancelled, Guiden will issue refund the item to the value of the incorrect price or offer the option to resolve with the customer the difference in price, whether higher or lower.
Intellectual Property Rights: The rights in the designs and content of this website and all other third party e-commerce sites are owned by Guiden, insofar as they are original and generated by Guiden. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute, display, post or transmit any part of any website, promotional materials, business cards, webshop or e-commerce sites including eBay generated by Guiden, including all photographic images and all communications without permission. All trademarks, product names and company names or logos featured on the above are the property of their owners.
We reserve the right to alter the terms and conditions without notice and are effective from date of alteration.